Acceptable Use Policy

This Acceptable Use Policy is part of our Terms of Service. It applies to everyone who uses PushWMS, including the people a business invites to its account. “We” means Colourmedia Solutions Ltd, a company registered in England and Wales (company number 9703935), whose registered office is at Unit C, Moorhouse Courtyard, Warwick-on-Eden, Carlisle, Cumbria, CA4 8PA.

1. Using PushWMS lawfully

You must not use PushWMS to:

• break any law or regulation, including laws on consumer protection, data protection and electronic marketing, product safety, export controls, sanctions, tax and customs;
• store, sell, ship or advertise goods that are illegal, counterfeit, stolen, or that infringe anyone’s trade marks, copyright or other rights;
• sell or ship weapons, controlled drugs, or other goods that the law, or the sales channel or courier you use, does not allow;
• trade with anyone subject to UK, EU, UN or US sanctions;
• commit or help with fraud, money laundering, or deceptive selling, such as fake reviews, fake orders or false tracking numbers.

2. Personal data

You must have the right to put into PushWMS the personal data you put in, and use it only for running your business. In particular you must not:

• put special category data (such as health information) or criminal offence data into PushWMS, for example in order notes or custom fields;
• use your customers’ details from PushWMS to send marketing they have not agreed to, or pass them to anyone else except to fulfil their orders;
• use pack desk video or warehouse performance reports without telling your staff, or in a way that breaks employment or data protection law.

3. Sales channels and couriers

You must keep to the terms and policies of each sales channel, courier and other service you connect to PushWMS. Do not use PushWMS to get around a channel’s or courier’s rules or limits, to manage a seller account that the channel has suspended, or to access accounts you are not authorised to use.

4. Security and the Service

You must not:

• try to get into any part of PushWMS, or any other business’s account, that you are not allowed to;
• probe, scan or test the security of PushWMS without our written permission (please report any weakness you find to security@pushwms.com);
• upload viruses or other harmful code, or interfere with or overload the Service, for example with automated requests far beyond normal use;
• share sign-in details, two-step codes or device PINs, or let more than one person use the same login;
• copy, scrape, resell or rent out the Service, or use it to build a competing product;
• use the email sending in PushWMS to send spam or anything other than messages about your customers’ orders.

5. If this policy is broken

If we reasonably believe this policy has been broken, we may remove the content concerned, suspend the users or the account involved, or end the Terms of Service, as the Terms describe. Where we can, we will tell you first and give you the chance to put things right. We may report illegal activity to the police or other authorities and cooperate with them.

6. Reporting misuse

To report misuse of PushWMS, email security@pushwms.com.